betpro is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools are available to all registered players — free of charge, at any time — so you always remain in control of your experience.
Our Commitment
Important Notice: betpro is strictly an 18+ platform. Gambling is intended to be a form of entertainment. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please use the tools and resources described on this page or contact our support team immediately.
betpro has been built from the ground up with player welfare in mind. We believe that the vast majority of our players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — enjoy betpro's casino games and cricket betting as a fun leisure activity. However, we also recognise that for a small number of people, gambling can become problematic. That is why betpro provides a comprehensive set of responsible gaming tools that give every player meaningful control over their gaming behaviour.
These tools are completely free to use and available instantly from your betpro account settings. They include deposit limits, session time limits, cooling-off periods, and permanent self-exclusion. You do not need to speak to anyone or provide any reason to activate these tools — they are there for you to use whenever you need them.
betpro's responsible gaming framework is built on four core principles: prevention (stopping problem gambling before it develops), control (giving players the tools to manage their own behaviour), support (connecting players who need help with appropriate resources), and protection (ensuring that minors and vulnerable individuals cannot access the platform). Each of these principles is reflected in the policies and tools described on this page.
If you have concerns about your own gambling or about someone else's gambling behaviour, we strongly encourage you to read this page in full, try our self-assessment quiz in the section below, and reach out to betpro support at [email protected] at any time. Our team is available 24 hours a day, 7 days a week.
Quick Facts
Player Controls
Every betpro player in Bangladesh has access to the following responsible gaming tools, available at no cost directly from the account settings panel. All tools are self-service and take effect immediately.
Know the Signs
Problem gambling can develop gradually and may be difficult to recognise in yourself or in someone you care about. The following table outlines common early warning signs and more serious indicators that professional help may be needed.
| Warning Sign | Severity |
|---|---|
| Spending more time or money on gambling than planned | Early |
| Feeling irritable or anxious when not gambling | Early |
| Chasing losses by placing increasingly larger bets | Moderate |
| Hiding gambling activity from family or friends | Moderate |
| Borrowing money or selling belongings to fund gambling | Serious |
| Neglecting work, studies, or family responsibilities | Serious |
| Gambling to escape stress, depression, or personal problems | Serious |
| Unable to stop gambling despite wanting to | Critical |
If you recognise two or more of the signs above — whether in yourself or in someone you know — we strongly encourage you to use betpro's self-exclusion or cooling-off tools immediately and to seek professional support. You are not alone, and help is available.
Self-Assessment
Answer the following questions honestly. If you answer "Yes" to three or more, betpro encourages you to speak with a professional counsellor or use our self-exclusion tool.
Underage Protection
betpro takes the protection of minors with the utmost seriousness. Every account registration requires age verification as part of our mandatory KYC process. Players are required to submit government-issued identity documents (such as a National ID card or passport) to confirm that they are aged 18 or above before any deposits or gameplay can take place.
betpro's security systems monitor for behavioural indicators that may suggest an account is being used by a minor. If betpro has reasonable grounds to suspect that an account holder is under 18, the account will be suspended and a full identity verification review initiated. If the account holder is confirmed to be under 18, the account will be permanently closed and the matter handled in accordance with applicable child protection standards.
Parental Controls: If you are a parent or guardian, we strongly recommend installing a parental control or web filtering application on shared devices to prevent minors from accessing online gambling sites including betpro.lol. Popular parental control tools available in Bangladesh include those built into Android and iOS devices, as well as third-party applications.
Report a Minor: If you believe a minor has accessed or is using a betpro account, please contact us immediately at [email protected]. We will investigate the matter urgently and take appropriate protective action within 24 hours.
Our Pledge
betpro has made a series of firm, ongoing commitments to responsible gaming that guide every aspect of how our platform is designed and operated. These are not aspirational statements — they are operational standards that our team is held accountable to every day.
Why It Matters
Get Help
If you feel gambling is becoming a problem, please do not hesitate to reach out. betpro's support team and the following resources are available to help you.
betpro's platform — including our slots, live casino games, and cricket betting markets — is designed to be an entertaining leisure activity for adults in Bangladesh. Gambling should never be seen as a way to earn income, solve financial problems, or cope with emotional difficulties. If you are gambling for any of these reasons, please use our self-exclusion tool or contact our support team at [email protected] immediately. Always set a budget before you play, stick to it, and treat any winnings as a bonus rather than an expectation.
Play Responsibly
Explore our games with confidence, knowing that betpro's responsible gaming tools are always available. Set your limits, play within your means, and enjoy the experience.