betpro Privacy Policy

betpro ("we", "us", "our") operates the online gaming platform accessible at betpro.lol. This Privacy Policy governs the collection, use, storage, and disclosure of personal data provided by users ("you", "your") who access, register on, or otherwise interact with the betpro platform, whether via desktop or mobile browser.

betpro is committed to protecting the privacy of all its users, with particular care taken for players based in Bangladesh. We comply with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and the requirement that all processing have a lawful basis.

This Privacy Policy applies to all personal data collected through betpro.lol, including data submitted during account registration, data generated through your use of betpro's casino and sports betting services, data provided when contacting betpro support, and data collected automatically through cookies and similar technologies.

If you do not agree with the terms of this Privacy Policy, you must not use the betpro platform. Continued use of betpro following any update to this Privacy Policy constitutes your acceptance of the revised terms.

betpro collects the following categories of personal data from its users. We only collect data that is necessary for the purposes described in this Privacy Policy.

betpro does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data (other than information voluntarily disclosed in the context of responsible gaming self-exclusion requests), or biometric data beyond what is strictly required for identity verification.

betpro collects your personal data through the following channels:

• Direct submission: Data you provide when you create a betpro account, complete KYC verification, make a deposit or withdrawal request, contact betpro support, or respond to a survey or promotion.
• Automated collection: Data collected automatically when you access betpro.lol, including IP address, device identifiers, browser fingerprint, session data, and cookies. See Section 7 (Cookies & Tracking) for details.
• Third-party sources: Data received from payment processors (such as bKash, Nagad, Rocket, and Upay) to confirm transaction status; data from identity verification service providers used to verify your identity documents; and data from fraud prevention and AML screening services.
• Game providers: Aggregated gameplay statistics from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated game studios, used to calculate RTP, detect irregular play patterns, and manage responsible gaming tools.

betpro uses the personal data it collects for the following purposes:

• Account management: To create, verify, maintain, and secure your betpro player account, including enforcing the one-account-per-player rule and preventing duplicate registrations.
• Payment processing: To process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records in compliance with financial regulations.
• KYC and AML compliance: To verify your identity and age (18+ requirement), to screen against sanction lists and politically exposed persons (PEP) databases, and to report suspicious transactions as required by applicable law.
• Service delivery: To provide access to betpro's casino games, live dealer games, crash games, and cricket and sports betting markets, and to personalise your gaming experience based on your preferences and activity.
• Responsible gaming: To monitor your gaming behaviour for signs of problem gambling, to enforce deposit limits, cooling-off periods, and self-exclusion requests you have set, and to send responsible gaming communications if warranted.
• Customer support: To respond to your support requests, investigate complaints, and maintain records of communications for quality assurance and dispute resolution.
• Security and fraud prevention: To detect, investigate, and prevent fraud, bonus abuse, money laundering, account takeover attempts, and other prohibited activities on the betpro platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about betpro products and services, where you have provided your consent to receive such communications. You may withdraw consent at any time by contacting [email protected].
• Platform analytics and improvement: To analyse how players use betpro.lol, identify bugs and performance issues, conduct A/B testing, and make improvements to the user experience.
• Legal compliance: To comply with applicable legal obligations, including responding to court orders, regulatory inquiries, and law enforcement requests.

betpro processes your personal data only where a lawful basis exists. The primary bases on which betpro relies are as follows:

• Contractual necessity: Processing required to perform the contract between you and betpro — specifically, to operate your account, process payments, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable laws, including KYC regulations, AML requirements, and tax reporting obligations.
• Legitimate interests: Processing conducted for betpro's legitimate business interests, including fraud prevention, platform security, analytics, and responsible gaming monitoring — provided that such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications. Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

betpro may share your personal data with the following categories of recipients:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa network processors, and Mastercard network processors — to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers used to verify the authenticity of your identity documents and confirm your age and identity.
• Fraud and AML screening services: Compliance technology providers that screen transactions and accounts against sanction lists, PEP databases, and known fraud patterns.
• Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated studios — limited to the technical data necessary to deliver and audit game sessions.
• IT infrastructure providers: Cloud hosting, content delivery network (CDN), and cybersecurity service providers who process data on behalf of betpro under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, and courts, where betpro is legally required to disclose information in response to a lawful request or court order.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of betpro's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third-party service providers with whom betpro shares personal data are contractually obligated to process that data only for the specific, agreed purpose and to implement appropriate security measures to protect it.

betpro uses cookies and similar tracking technologies (including local storage, session storage, and browser fingerprinting) to operate and improve the betpro.lol platform. By continuing to use betpro.lol, you consent to the use of cookies as described in this section.

You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your betpro account and may cause parts of betpro.lol to function incorrectly.

betpro retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the lifetime of your betpro account and for a minimum of 5 years following account closure, in order to comply with AML recordkeeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with financial recordkeeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable regulations or ongoing legal proceedings.
• Support communications: Retained for 3 years from the date of the most recent communication, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for 3 years from the date of consent or the date of most recent engagement, whichever is later.
• Cookie and analytics data: Retained for up to 24 months from collection, after which it is aggregated and anonymised.

When personal data is no longer required, betpro securely destroys or anonymises it using industry-standard data destruction procedures. Anonymised data derived from your information may be retained indefinitely for aggregate statistical analysis.

betpro implements the following technical and organisational security measures to protect your personal data:

• Industry-standard 256-bit SSL/TLS encryption for all data in transit between your device and betpro servers.
• Encryption of sensitive data at rest, including financial information and KYC documents, using AES-256 encryption.
• Strict access controls: betpro staff can only access personal data on a need-to-know basis, with all access logged and audited.
• OTP (one-time password) two-factor authentication available for all betpro player accounts.
• Regular penetration testing and vulnerability assessments of the betpro platform by qualified third-party security professionals.
• Intrusion detection and prevention systems (IDS/IPS) monitoring all network traffic for suspicious activity.
• Secure, access-controlled data centres with physical security controls and 24/7 monitoring.
• Staff training on data protection, phishing awareness, and secure data handling practices.

Despite these measures, no data transmission over the internet can be guaranteed to be 100% secure. If you have reason to believe that your betpro account has been compromised, contact us immediately at [email protected]. betpro will notify affected users in the event of a data breach that poses a significant risk to their rights and freedoms, in accordance with applicable data breach notification obligations.

betpro respects your rights over your personal data. You have the following rights with respect to the personal data betpro holds about you:

• Right of access: You have the right to request a copy of the personal data betpro holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data. For basic account details (email address, phone number), you may update these directly from your betpro account settings.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right may be limited where betpro is required to retain data by law (e.g., AML recordkeeping obligations).
• Right to restriction: You have the right to request that betpro restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on betpro's legitimate interests. You also have an absolute right to object to the use of your data for direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact betpro's data protection team at [email protected] with the subject line "Privacy Rights Request". betpro will acknowledge your request within 5 business days and respond in full within 30 calendar days. In cases of complexity, this period may be extended by an additional 30 days, of which you will be notified.

If you are a parent or guardian and believe that your child has provided personal data to betpro, please contact us immediately at [email protected]. We will investigate and, where confirmed, delete the relevant data as promptly as possible.

betpro.lol may contain references to third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). Game sessions delivered by these providers may be subject to the privacy policies of the respective provider. betpro is not responsible for the privacy practices of third-party game studios and encourages you to review their policies if you have concerns about data handling within game interfaces.

betpro does not embed third-party social media widgets, external advertising trackers, or affiliate network pixels on betpro.lol. All analytics and tracking tools used on betpro.lol are operated by betpro or by contracted service providers acting strictly under betpro's instructions.

betpro reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or betpro's services. When we make material changes to this Privacy Policy — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered users by email at least 14 days before the changes take effect.

Non-material changes (such as grammatical corrections or clarifications that do not alter the substance of any section) may be made without prior notice and will take effect immediately upon publication. The effective date at the top of this page will be updated accordingly. We recommend bookmarking this page and reviewing it periodically. Continued use of betpro following any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, the way betpro handles your personal data, or if you wish to exercise any of your data rights, please contact betpro's data protection team using the details below. We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them fully within 30 calendar days.